Current operating version — last updated August 2026. Your signed account agreement controls over this summary.
Claims for shortages or damage attributable to our operation must be filed within 15 days of the event evidence being published in your account.
From your account or in writing, identifying the record (receiving, work order or return), the affected units and the declared replacement value.
System evidence (photos, scans, timestamped counts) is the primary reference. Claims against carriers or suppliers are documented and filed with the responsible party.
We respond in writing within 10 business days with the resolution or analysis status. Approved amounts are credited to your account or paid per the agreement.